WORLDWIDE SHIPPING (FREE SHIPPING FOR HONG KONG ORDERS)

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Shipping

How much does shipping cost?

Free for all orders within Hong Kong and China. 

Flat rate of $10 USD/order for orders within Singapore and Taiwan. 

Flat rate of $30 USD/order for all other international orders. 

FREE INTERNATIONAL SHIPPING ON ORDERS OVER $150 USD.

How long does shipping take?

Orders can take 1-2 days to process (before shipping). Please note that orders placed after 11:00AM Hong Kong time on Friday or over the weekend will ship on the following Monday (excluding major holidays), depending on order volume.

Orders are shipped from Hong Kong, and you will receive a shipping confirmation email once your order has been shipped.

For shipments within Hong Kong, you can expect your order to arrive in 1-3 business days once it has shipped from our distribution center.

For shipments outside Hong Kong, you can expect your to order to arrive in 10—14 business days.

Delivery times will vary based on destination country. feloSOPHIE is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under any circumstance, feloSOPHIE is not responsible for incidental or consequential damages.

Do you ship internationally?

Yes. We ship to most countries outside of the Hong Kong for a flat rate of $30.00 USD/order.

Flat rate of $10 USD/order for orders within Singapore and Taiwan. 

Flat rate of $30 USD/order for all other international orders. 

FREE INTERNATIONAL SHIPPING ON ORDERS OVER $150 USD.

Do you cover international tax and duties?

International buyers are responsible for any additional tariffs, VATs, import and duty fees. We are required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. Please be aware of your country's policies before you place your order.

How do I keep track of the delivery?

Each shipment comes with a unique tracking code for you to keep an eye on delivery status at all time. 

My package has not been delivered. What do I do?

Cases of undelivered packages will be looked at individually. If shipping information, such as an address, is misspelled by a customer, the package will be shipped back to feloSOPHIE. We can reship the order with proper address, however, we will recharge for shipping and handling fees. We are not responsible if the item is lost due to theft, improper address, change of address or incomplete address. If all options are exhausted and the item still has not shown up, we will charge a replacement fee to send out a new item.

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