ONE-TIME EXCHANGE POLICY
We trust that you would love your purchase from us, however if you are not completely satisfied we can offer you a one time exchange within a 7 day period, from the time the order is received at your address to it arriving back at our warehouse.
Please note that exchanges can only be made by size, and not by style.
Exchanges are not applicable to bags unless bags are found to be damaged upon receipt.
Exchanges are applicable to HK orders only.
The one-time exchange policy also applies to gifts.
EXCHANGE HANDLING FEES
One of our core values is to keep our prices as low as possible. Therefore we charge a HK$20 handling fee only when you exchange a product.
HOW IT WORKS:
1. Simply fill out this form within 7 days upon receipt of your order. It typically takes us 2 business days to process exchange requests.
2. Upon receipt of your exchange request form, We will check if the requested exchange size is available (please see below for further details)
3. Your exchange product must arrive at our warehouse within 7 days of receiving your exchange confirmation from She Collective HK.
Send your exchange product to the following address via the SF Express return shipping slip we include in your shipment. You will be notified via email when your exchange has been received.
Please note that the shipping costs related to the one-time return is covered by She Collective HK:
She Collective HK (Exchanges)
Room 2003, 20th Floor, Chai Wan Industrial Estate City Phase 2,
70 Wing Tai Road, Chai Wan
A. If your size is available:
If the size requested is available, we will notify you via email along with the payment link for the HK$20 flat handling fee You will be notified via email when your exchange has been received and we will ship out your requested exchange product at our earliest convenience.
We will provide you with a tracking number via email as soon as we have dispatched the requested exchange product.
B. If your size is unavailable:
In the event that we do not have your request size and your exchange request is made within 7 business days of receipt of your order, we will issue your exchange as store credit which will be valid for up to 30 days after receiving your order back at our warehouse.
Unfortunately we do not offer returns or refunds.